| Contact Information | |
| Name: | Steve Maiorca |
| Email: | smaiorca (at) gmail (dot) com [email concealed] |
| Location: | Thousand Oaks, California, United States |
| Resume | |
| Position/Title: | Information Assurance Analyst |
| Resume: |
STEPHEN A. MAIORCA 510 N. Oak Tree Lane, Apt.B Thousand Oaks, CA 91360 805.370.8328 smaiorca (at) gmail (dot) com [email concealed] INFORMATION SECURITY ENGINEER / ANALYST Experienced IT security professional with a strong academic background and proven expertise in managing, coordinating and motivating on-site and remote teams to optimize security systems performance. Over eleven years of extensive hands-on experience in design, system migrations, data center overhauls and moves, systems implementation and support, maintaining anti-virus, security patching, software compliance and system management. Outstanding communication skills and a proven ability to relay highly technical information in easily understood terms, by reducing complex technical issues to simple terms to educate and support users. TECHNICAL PROFICIENCIES Operating Systems: Windows 95/98/ME, Windows NT 4.0 Server and Workstation, Windows 2000 Professional/Server, Windows XP Professional, Windows Server 2003, Microsoft Active Directory 2000/2003,BackOffice 4.5 Server, SMS 2.0, Exchange Server 5.5, and Computer Associates Unicenter TNG 2.2. Hardware: Intel-based PCs and Servers, NICs, hubs and cables, Nortel Connectivity 600 VPN Switch, Linksys Wireless/Wired DSL/Cable Routers, Cisco Wireless Access Points and cards, Dell laptops, desktops, workstations and servers. Utilities: McAfee Enterprise Virus Management, Computer Associates Unicenter TNG Management Options (Remote Control, Switch, ATM), Norton Ghost, and Remedy Tracking. Selected Software: MS Office 97/2000 Professional, MS Office 2003/2007, MS Project, Visio 2003. CAREER ACCOMPLISHMENTS HARRIS CORPORATION: Managed 16 sites across four time zones with only seven employees. Led major process improvements, coordinating the turn-around of a team operating at 50% of Service Level Agreement, successfully reaching 85% in six months, and improving to 95% within a year. Designed and managed the development of the server room and multi-purpose demo and integration center room at the firm's Long Beach Facility while also managing server and client security. COMPUTER SCIENCES CORPORATION: Rescued failing SLA, raised team efforts and provided services beyond the scope of requirements. Developed administrative and team-building skills and responsibility from managing one site with two employees to sixteen sites with eight employees, while building SLA performance to 95% in 18 months. PROFESSIONAL EXPERIENCE HARRIS CORPORATION, Western U.S. Regional Operations, Northridge, CA June 2001 - Present A global communications and IT company serving government and commercial markets: www.harris.com REMOTE SITE SERVICES TEAM LEAD Currently managing IT operations across the Western US region, including six offices in California, five in Colorado, one each in Nebraska and New Mexico, and remote employees in the other 47 states: * Expanded functional area of responsibilities to six additional locations and oversight of 10 technicians. * Helped develop a standardized networked PC inventory and flow down system that increased asset-tracking capabilities, ensured software compliance and enabled a faster disposal and refresh rate company-wide. * Spearheaded an upgrade to Windows XP, which became the Standard Client 4.0 software build. * Assisted with Active Directory migration from NT 4.0 to Windows 2000. * Managed new site for Government Communications Systems Division, coordinating with inter-disciplinary groups to collaborate on IT building, acquisition of new PC, network, and video teleconferencing equipment. * Managed shutdown of two locations and administrated migration of one office location. Coordinated transfer of one Harris location to Fluke Networks, including all IT assets and some IT personnel. * Supported management plans for a move from Burbank to Northridge, overseeing IT system and security designs. * Investigated computer security issues to provide IT Security and Human Resources required answers concerning employee actions and terminations. Acted as security access coordinator for Northridge facility. OUTSOURCE ONE, Harris Corporation Contract, Camarillo, CA 2000 - 2001 NSD DESKTOP TEAM LEAD, CONTRACTOR * Created and implemented a Proactive Approach Remote User Support Plan, substantially improving support to field sales staff and tech support engineers and remote site support for field offices and telecommuting employees. * Developed accurate inventory and flow down system with a faster refresh rate, accelerating PC deployment. * Conducted software compliance audits. Created a centralized software library overseen by a single technician. * Spearheaded testing of Windows 2000 deployments, which became the Standard Client 3.0 software build. * Standardized imaging builds, created IT and backup procedures to reallocate terminated PC resources. * Collaborated on domain migration from NSD to Harris including upgrade of SMS 1.2 to SMS 2.0, investigation of potential network migration issues, and remote/laptop user migration. * Troubleshot network connection, printer and remote connection issues, added and removed PCs, managed home drive user permissions, and performed PC maintenance and rebuilds. COMPUTER SCIENCES CORPORATION, U.S. Naval Base, Ventura County, CA 2000 SYSTEMS ADMINISTRATOR * Designed, implemented, and deployed Computer Associates Unicenter TNG LAN/WAN real-time enterprise management products, including remote administration, switch management and event messaging. * Administered over 500 NT accounts, installing and troubleshooting hardware and software. * Configured a distribution of software updates, hardware/software inventory collection, and remote troubleshooting tools. Designed, deployed, and administered virus and security systems. * Authored and maintained a procedure manual for users, complete with step-by-step screen shots. TECHNICAL CONTRACTS, Los Angeles, CA 1998 - 1999 TECHNICAL CONSULTANT * Provided application support in both server-based and peer-to-peer networks; supported servers using remote control and administration tools. Built, repaired, and maintained PC desktop systems. * Planned, implemented, and troubleshot network configurations of hub-based and switch-based networks. * Re-wired building connections to cabling jacks in cubicles. Maintained cabling. PEPPERDINE UNIVERSITY, Malibu, CA ASSISTANT RESIDENTIAL FACILITIES COORDINATOR, 1997 - 1998 * Managed an Intellikey Security Database, ensuring its integrity. Supervised 10 students, issued security keys. EDUCATION NORWICH UNIVERSITY Candidate for Master of Science degree in Information Assurance, 2008 Cum Laude, GPA 4.0 PEPPERDINE UNIVERSITY Bachelor of Arts Liberal Arts with Mathematics Concentration, 1997 Additional Professional Development: Microsoft Office 97/2000/2003/2007 Professional Windows NT 4.0 Server and Workstation Windows 2000 Professional/Server Windows XP Professional Windows Server 2003 CERTIFICATIONS Certified Information Systems Security Professional, June 2008 Department of Defense Information Assurance Certification and Accreditation Process, June 2007 Microsoft Certified Systems Engineer - Windows NT 4.0/2003 (MCSE), 1998/2004 Microsoft Certified Systems Administrator - Windows 2003 (MCSA), 2004 AWARD HARRIS EXCELLENCE AWARD, for exceptional contributions to the Denver and Colorado Springs office relocation, 2008 |
