| Location | |
| Country: | United States |
| State/Prov: | Georgia |
| City: | Atlanta |
| Position | |
| Position/Title: | Technical Support Engineer |
| Position Type: | Permanent F/T |
| Closing Date: | 2008-08-17 |
| Job Description: | SecureWorks is seeking a motivated professional to join our team as a Technical Support Specialist. This position will work with daily end user support which includes some phone support. This position requires the employee to manage incoming technical requests by acknowledging request tickets or answering phone queue in a timely manner and resolving or assigning them efficiently, respond to ticket requests where appropriate by email or phone to update end-users on the status of the tickets, perform various technical functions to satisfy certain requests such as password changes, group permissions administration, and other duties, accept ownership for ticketed issues until that issue is resolved or accepted by technical leads, work with supervisor to maintain and manage hardware/software inventor, and interact with Technical Operations team to address and resolve day to day issues. This position may also require working late nights and weekends. |
| Job Requirements: | Applicants need to have a basic working knowledge of Active Directory 2003, basic knowledge of Linux operating systems,blackberry support, desktop OS imaging (Ghost, MS RIS, etc), familiarity with remote/VPN connectivity as well as ODBC client skills – SQL Server connections. |
| Contact Information | |
| Contact Directions: | |
| Company: | |
| First Name: | Leslie |
| Last Name: | Humphries |
| Title: | |
| Email: | Lhumphries (at) secureworks (dot) com [email concealed] |
